Q: I scanned my items but nothing is showing up in Check Entry. What do I do?
Answer: More than likely this is because the CARLAR application is not running. Start the RemitPlus CARLAR program and you should see the items show up in Check Entry. If this does not solve the problem you can also try restarting the RemitPlus Server Service. Q: We have changed banks and need to change our endorsement. How do we do this?
Answer: From the Tools menu, point at Administration and select Project settings. Change the endorsement text in Line 1. Q: I have a black stripe across the back of our images but there is no black stripe on the actual item. What do I do?
Answer: This usually means you have ink on your scanner’s lenses. Take a long cotton swab and dip it in alcohol. Take this swab and use it to clean the lenses thoroughly up and down. You can also use alcohol pads in place of the swab. Q: Occasionally when I am working in Check Entry and I am called away from my desk, strange things happen when I return. Checks that I have already entered mysteriously return to the queue and I have to reenter them. What is going on?
Answer: RemitPlus has been designed to timeout after a specified number of minutes of inactivity to allow unprocessed checks to be reassigned to other Check Entry users. Simply close out of Check Entry and the checks you have already processed should go away. Q: What does the “Invalid Principal” error on my screen mean?
Answer: This means the RemitPlus Server has been reset and you have lost your session. Simply close out of RemitPlus and log back in and you should be fine. Q: My scanner has stopped endorsing my items. My ink cartridge was replaced not too long ago. What would cause this?
Answer: This may happen if the back of the ink cartridge becomes clogged. You can try wiping the cartridge with a piece of tissue to clear the residue. If this does not help, check that the endorse box is checked in the scan screen. Q: My items keep jamming in the scanner. What can I do to fix this?
Answer: First make sure the scanner is clean and free of obstructions (staples, tiny bits of paper,etc) and also make sure your rollers are clean. Use an alcohol solution paired with a swab or pad to clear the rollers. If the bottom of your stubs have perforations, make sure the edges are clean. You may have to use some scissors to trim the perforations. Q: I go to my scan screen and click on start but the scanner does not scan any items. What do I do?
Answer: Verify your scanner is powered on and connected to your PC. If the scanner was not powered on when you started RemitPlus, you may have to Reboot your PC before RemitPlus will initialize with the scanner. Q: How do I view Reports before printing them?
Answer: Click on the drop down arrow next to the Reports button and select Current, then the report you would like to view. Q: I have already selected a Start of day date, but I pick the wrong date. How do I change it?
Answer: If you wish to change the processing date once it has been selected, first select End of Day to close the current day. If you have processed items during the open date, the system may display the “Close Current run?” box. Click Yes. Repeat the previous steps “To select a processing date”.
Note: Previously scanned processing can not be reopened or appended using Start of Day. To reopen a processing date see Advanced Administrative Tools. Q: We need to resubmit a previously processed batch. Is that possible?
Answer: To resubmit a previously processed batch, Select the Show Processed Batches check box. Batches that you have previously submitted will be displayed in the menu along with any unsubmitted batches from the current date. Select the one you wish to resubmit. | 
